
Frequently Asked Questions
What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and wallet payments. Secure transactions are processed through our trusted payment gateway.
How do I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on the courier partner’s website.
How long will it take to ship to me?
Standard shipping typically takes 5-7 business days, depending on your location and product availability. Processing time is 2-5 business days before shipping.
Can you help with a defective product?
Yes. If your product arrives damaged, please contact us within 7 days of delivery. Provide clear photos of the damage along with your order number. We will process your return or exchange.
How do I request an exchange or a return?
Returns are only accepted for physically damaged products. To initiate a return, email us at shop@deckertek.com or contact us on WhatsApp at +91 8903562896 with your order number and proof of damage.
How do I change or cancel an order?
If you need to modify or cancel your order, please contact us as soon as possible. Once an order is shipped, it cannot be canceled or modified.
Can I return it if I don't like it?
No, we only accept returns for products that arrive with physical damage. If your order is not damaged, it is non-returnable.


